Troubleshooting at the door | Functn Help Center

Category: Day of event

Fast fixes for common door problems — lost tickets, dead phones, scanner issues, and more.

# Troubleshooting at the door ## What this covers Use Box Office tools for check-in, refunds, disputes, and day-of customer support. This article focuses on "Troubleshooting at the door" using only current product behavior. ## Where to find it - Open /admin/dashboard. - Select Box Office, then choose Check-In, Refunds, or Disputes.  ## How it works Use the visible controls in the current app and follow the labels shown on screen. If a feature is package-gated or account-type-specific, the dashboard may hide it or show it as unavailable. For this topic, start with the closest dashboard or route listed above, then use the article title as your task guide. Avoid relying on older paths from legacy docs.  ## Limitations and notes - Throughput, scan speed, and staffing estimates depend on venue conditions and are not guaranteed by this article. - This article intentionally omits unsourced statistics, fixed payout timing, fixed conversion benchmarks, and unverified third-party...