Dispute and chargeback handling | Functn Help Center

Category: Payouts and finance

Manage card chargebacks and disputes in Functn — respond, win, and prevent.

# Dispute and chargeback handling ## What this covers Use payment and finance surfaces to manage Stripe Connect setup, fees, payouts, refunds, and disputes. This article focuses on "Dispute and chargeback handling" using only current product behavior. ## Where to find it - Open Settings, then Payments, for Stripe Connect setup. - Open /billing for billing and add-ons when available. - Use Box Office for refunds and disputes. ![Dispute and chargeback handling — where to find it](/help-screenshots/dispute-and-chargeback-handling/step-01.png) ## How it works Use the visible controls in the current app and follow the labels shown on screen. If a feature is package-gated or account-type-specific, the dashboard may hide it or show it as unavailable. For this topic, start with the closest dashboard or route listed above, then use the article title as your task guide. Avoid relying on older paths from legacy docs. ![Dispute and chargeback handling — how it works](/help-screenshots/dispute-and-chargeback-handling/step-02.png) ## Limitations and notes - Bank timing, tax handling, and payment availability are controlled by Stripe, configuration, and account status. - This article intention...